Wellnify App Help: Community Challenge Troubleshooting Guide

When Things Don’t Look Right, Don’t Worry — We’ve Got You

Technology hiccups happen. If something in the Wellnify app isn’t working the way you expected, this guide will help you fix the most common issues so you can stay focused on building healthy habits through the Community Challenge.

This page covers quick fixes, helpful checks, and when to reach out for support.

My Steps Aren’t Showing Up

If your steps aren’t appearing in the app, it’s usually a connection issue.

What to Check:

• iPhone: Make sure Apple Health is enabled and permissions are turned on for Wellnify

• Android: Make sure Google Health Connect is connected and sharing step data

Quick Fix:

1. Open your phone’s health app

2. Confirm Wellnify has permission to read step data

3. Log out of Wellnify and log back in

4. Give the app a few minutes to refresh

I Can’t See My Community or Leaderboard

Leaderboards only show participants from your specific Community Challenge group.

Possible Reasons:

• Your account wasn’t created using your community’s QR code or invite link

• You selected the wrong community during sign-up

What to Do:

If you’re unsure, support can help reconnect your account to the correct community.

The Daily Quest Isn’t Appearing

The Daily Quest lives on the app’s home screen.

How to Find It:

1. Open the Wellnify app

2. Look for the big blue “Start Daily Quest” button

3. Tap it to open today’s Mind, Body, and Spirit activities

Still Not Loading?

• Close the app completely and reopen it

• Make sure you’re logged in with the correct email

My XP Isn’t Updating

XP updates in real time, but syncing can sometimes take a moment.

Try This:

• Refresh the app by pulling down on the home screen

• Log out and log back in

• Make sure your steps and activities are fully connected

I Changed My Email and Now My Progress Is Missing

Your XP and community connection are tied to the email you used to create your account.

If you changed your email:

• Log in using your original email if possible

• Contact support to help merge or update your account correctly

The App Won’t Let Me Log In

Quick Checks:

• Make sure you’re using the same email you used to create your account

• Double-check your password for typos

• Try resetting your password from the login screen

Still Need Help?

Our Community Challenge support team is here to help you get back on track.

Whether it’s a syncing issue, account question, or something that just doesn’t look right, you don’t have to figure it out alone.

Tips for a Smooth Experience

• Keep notifications turned on so you don’t miss Daily Quests or updates

• Open the app once a day to refresh syncing

• Make sure your phone’s health app stays connected